PRIVACY POLICY

Amanatidis.se protects your personal privacy when you use our services. This privacy policy explains how we process and protect your personal data.

WHAT IS PERSONAL DATA?

Personal data is any information that can be directly or indirectly attributed to a living natural person. For example, images and sound recordings processed on a computer can be personal data even if no names are mentioned. Encrypted data and various types of electronic identities (e.g. IP numbers) are personal data if they can be linked to natural persons.

WHO IS RESPONSIBLE FOR THE PERSONAL DATA WE COLLECT?

Amanatidis Import & Export AB (corporation no. 556446-5481) is the data controller for the company’s processing of personal data.

WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU AS A CUSTOMER AND FOR WHAT PURPOSE?

In order for us to process your personal data, we must have stated an explicit and legitimate purpose for the processing. The personal data must not then be processed in a way that is incompatible with the original purpose. In addition, we must have legal support, so-called legal basis, to process personal data. We support the processing of personal data that we carry out on the following legal grounds:

1. The processing of your personal data is necessary to enter into or fulfill the agreement with you.

2. The processing of your personal data is necessary for us to fulfill a legal obligation, e.g. to save personal data for accounting purposes.

3. We assess, after a so-called balancing of interests, that our interests in processing your personal data outweigh your right to privacy, e.g. when we process your personal data for direct marketing.

4. You have given your explicit consent to the processing. You can withdraw your consent at any time. In order for us to provide you with our services, we need to process and handle your personal data.

Below are examples of the purposes for which we process your personal data and the legal basis on which we do so:

PURPOSE:
Processing orders/purchases

Personal data processed:

Name.
Contact information (e.g. address, email and telephone number).
Payment history.
Payment information.
IP address
Purchase information (e.g. which item has been ordered or whether the item is to be delivered to a different address).
Processing performed:

Delivery (including notification and contacts regarding delivery). Identification and age verification. Payment processing. Handling complaints and warranty matters.

Legal basis:

Fulfillment of the purchase agreement. This collection of your personal data is required for us to fulfill our obligations under the purchase agreement.

Storage period:

Until the purchase has been completed (including delivery and payment) and for a period of 36 months thereafter in order to be able to handle any complaints and warranty matters.

PURPOSE:
Fulfill the company’s legal obligations.

Personal data processed:

Name.
Contact information (e.g. address,
e-mail and telephone number).
Payment history.
Payment information.
IP address.
Your correspondence.
Information about the time of purchase, any errors/complaints.

Processing carried out:

Necessary processing to fulfill the company’s legal obligations according to legal requirements, court decisions or authority decisions (e.g. the Accounting Act, the Money Laundering Act or the rules on product liability and product safety, which may require the production of communication and information to the public and customers about product alarms and product recalls in the event of, for example, a defective or health-hazardous product).

Legal basis:

Legal obligation. This collection of your personal data is required by law.

Storage period:

Until the purchase has been completed (including delivery and payment) and for a period of 36 months thereafter.

PURPOSE:

Handle customer service matters.

Personal data processed:

Name.
Contact details (e.g. address, email and telephone number).

Your correspondence.
Information about the time of purchase, any error/complaint.

Technical information about your equipment.

Processing carried out:

Communication and answering any questions to customer service and investigation of any complaints and support matters.

Legal basis:

Legitimate interest. The processing is necessary to satisfy our and your legitimate interest in handling customer service matters.

Storage period:

Until the customer service matter has been closed.

WHO MAY WE SHARE YOUR PERSONAL DATA WITH?

Where necessary to provide our services, we share your personal data with companies that are so-called data processors for us. A data processor is a company that processes information on our behalf and in accordance with our instructions. We have data processors who help us with:

Transport (logistics companies and freight forwarders).
Payment solutions (card acquiring companies, banks and other payment service providers).